Factors influencing Customer Satisfaction and Customer Loyalty Customers of the organization are those who buy the products and / or services provided by the organization. In other words, customers are stakeholders of the organization who afford payment in exchange for the offer provided to them by the organization with the aim of fulfilling a need …
Read MorePreparation and Charging of Blast Furnace Burden Blast furnace (BF), except at its hearth, is basically a passage for gases and burden particles which move in the counter-current directions in the BF. The basic requirement for stable operation of the BF is to maintain in the furnace a moving layer of burden which does not …
Read MoreProcess Control Instruments and their Classification In the physical sciences, process engineering, and product quality assurance, measurement is the activity of obtaining and comparing physical quantities. Established standards are used as units, and the process of measurement gives a number relating the item under study and the referenced unit of measurement. Measurement generally involves using an …
Read MoreHuman Resource Management Practices and Organizational Performance Human resource is considered the most important asset of an organization, but very few organizations are able to fully harness its potential. Human resource management (HRM) is defined as composed of policies, practices and systems which influence employees’ behaviour, attitude and performance. Paying special attention to the HRM …
Read MoreUnderstanding Ironmaking in Blast Furnace and Dissection studies in Japan The blast furnace (BF) ironmaking is the most viable means of producing hot metal (HM) mainly due to its well established and proven performance, flexible raw material usage, and high thermal energy conservation capability. There are no definitive dates available for the inception of BF …
Read MoreHydraulic System and its Components A hydraulic system is one of the drive systems which are being used for the control of machinery and equipment. The other two commonly employed drive systems are based on pneumatics and electric power. The word ‘hydraulics’ came from the Greek word ‘hydraulikos’ which means water organ which in turn …
Read MoreRecords and Records Management Records and records management both are important aspects for managing the organization. In the present day environment, it is a fact that without reliable recorded evidence, managing of the organization becomes an uphill task since it affects both the processes of monitoring the performance and the decision making. Without the reliable …
Read MoreFormation of Scaffold in Blast Furnace Shaft The term scaffold is used when there is accretion or scab formation on the blast furnace (BF) wall which causes a decrease in the cross sectional area of the shaft of the BF. Scaffold can occur relatively at the higher level of the BF shaft or relatively low …
Read MoreGrease and Grease Lubrication Grease is a semi solid lubricant. It is a mixture consisting of natural or synthetic oil base combined with thickeners and additives. It generally consists of a soap emulsified with mineral or vegetable oil.The National Lubricating Grease Institute (NLGI) defines grease as ‘a solid to semi-solid product of dispersion of a thickening agent in a liquid lubricant. Additives imparting special …
Read MoreEmployee Organizational Commitment In the present day environment, the workplace is changing dramatically and its demands for the highest quality of product and service are increasing. To remain competitive in the face of these pressures, employee organizational commitment is crucial. The benefits of having the best trained employees using the most advanced technology can be …
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